Last updated 22 September 2026
ObjectionLabs is operated by Objection Labs ("we", "us"). By creating an account or using the service you agree to these terms. If you are using ObjectionLabs on behalf of a company, you confirm you have authority to bind that company. If you use it as an individual, you confirm you are of legal age in your country.
ObjectionLabs is an AI sales coaching platform. It generates practice objections, grades typed and spoken responses, analyses uploaded sales call recordings, and stores the objections and scores you submit. Free accounts include a limited number of AI-graded reps each month. Pro accounts include unlimited reps and the additional features listed on our pricing page.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Subscriptions renew automatically at the interval you chose until cancelled. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms. You can cancel at any time from Plan & billing in your account; you keep paid access until the end of the period you have already paid for. Our refund terms are set out in our Refund Policy.
Keep your login credentials confidential — you are responsible for activity under your account. Provide accurate information and keep it up to date. Accounts are for named individuals; Pro seats may not be shared between reps.
You must not:
ObjectionLabs uses AI models to generate objections, grades, coaching notes, transcripts and tone feedback. You are responsible for the prompts, responses, recordings and customer context you submit, for having the rights to that content, and for how you use the outputs.
You must not use the service to generate illegal content, deepfakes, harassment or hate speech, malware, or to attempt to jailbreak the underlying models.
AI outputs may be inaccurate, incomplete or unsuitable for your situation. Grades and coaching are training aids, not professional, legal, financial or employment advice, and should not be used as the sole basis for hiring, discipline or compensation decisions without human review.
We may moderate content: we can remove or restrict content, filter or refuse outputs, and suspend accounts. If you believe content on the service infringes your rights, contact us at the number or form on our contact page and we will review and remove infringing material; repeat infringement leads to termination.
We retain ownership of the service, its software, documentation and branding. You receive a limited, non-exclusive, non-transferable right to use the service within your plan. You keep ownership of the content you submit, and grant us a limited licence to host and process it solely to provide the service.
We do not guarantee that the service will be uninterrupted or error-free. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
To the extent permitted by law, our aggregate liability is capped at the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential losses, including lost profits, lost data or lost goodwill. Nothing excludes liability for fraud, death or personal injury where the law does not allow it. You indemnify us against claims arising from your content, your unlawful use, or your breach of these terms.
We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated policy violations. You may stop using the service at any time. When access ends you can request an export of your objections and scores within 30 days, after which we may delete them.
You may not assign these terms without our consent; we may assign them as part of a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. These terms are governed by the laws of the State of Utah, USA, and disputes will be heard by the courts of that state. We may update these terms; continued use after an update means you accept it.
Questions: use our contact form or call (801) 999-0869. Billing and refund requests are handled by Paddle at paddle.net.